CALL CITY ​PANAMA
ABOUT US
Headquartered in Panama City, Panama, Call City Panama is a dynamic, full capabilities call center outsourcing company specializing in inbound, outbound and e-commerce telemarketing, customer service, and customer relationship management.
Our Mission.
Our Mission
To understand a company, it's important to know what they value. Perhaps the easiest way to convey what is important to Call City Panama is to share the "Mission" section from our employee handbook.
MISSION: "To be the best customer contact center company globally.
How we define the best:
Starts with the best management…
Superior management is our most important competitive advantage. Each of Call City Panama's departments is the best in the industry. Many of our managers have been with us since we opened our doors.
Run efficient campaigns…
Call City Panama prides itself on our efficient process flow. We begin projects on time, achieve our goals, avoid complications, and provide the highest quality resulting in profitable campaigns that optimize client satisfaction and return on investment.
Outstanding customer service…
We provide our clients with control, flexibility, quality, dependability, stability, and commitment, as well as technical, business, and product knowledge.
We continually aim to improve the results we deliver our clients by reviewing and analyzing data collected throughout the project. This may include live monitoring, ongoing training and script revisions as needed.
We provide the flexibility our clients need when developing and managing a project and continuously look for ways to improve the information we produce.
Professionalism…
Our business is built on reputation, repeat business, customer retention and customer referrals.
We know from experience that quality, professionalism, and high ethical standards are essential to client and customer satisfaction.
We establish a climate of mutual respect from day one. We follow through with our commitments and have frequent and clear communication with our clients.
We are a Sales and Service Organization…
We are judged by how well we perform. We believe we are the highest quality sales and service organization in the industry.
Our objective is to save you money, which makes you money.
We are extremely proud of our long-term client relationships, in fact our very first client of 14 years is still with us.
GOOD
ENOUGH
Our service staff goes well beyond their call of duty; we are here when Good Enough just is'nt what you are looking for.
We deliver the BEST!